about us : Our Promise

Our Promise

Our service users, staff and referrers lie at the heart of everything we do at St Andrew's Healthcare. These are our promises to you:

Offering an even better service to our residents

• Every person who resides with St Andrew’s will receive dedicated specialist care in the best environment.
• We treat residents as individuals - everyone will receive tailored and person-centred care. This includes recognition and inclusion of cultural beliefs and families as well as catering for disabilities.
• Service users can expect real influence on what matters to them, and clear information on their progress. Through intense involvement with therapeutic programmes, enabling and varied activities, and physical healthcare second-to-none, we offer state-of-the-art support for an improved quality of life.
• We will build on the wide range of activities offered and provide a real choice, encouraging positive contributions towards rehabilitation
• We will continue to provide comfortable, uplifting, safe and secure environments. Locally-sourced and prepared food will promote health and wellbeing and residents will receive a first-class service from everyone

Fostering mutually beneficial relationships with our customers 

• We will continue to provide excellent healthcare facilities and innovative training and practices
• We have built advanced patient-safeguarding and intelligent learning, which characterises us as a national leader in teaching and research
• Our major innovations in healthcare will provide unrivalled quality and customer service, offering great value to the NHS
• We pledge to continue to build trusted, reputable, win-win partnerships with NHS and private commissioners/referrers
• We have nurtured partnerships with prestigious organisations, such as the Institute of Psychiatry, which shows our calibre and renowned reputation, and allow us to continue progressing as a unique specialist resource
  

Empowering our staff 

• St Andrew’s pledges to be the employer of choice, offering the very best training and development in a highly-reputable working environment
• We will continue to provide impressive welcomes and comprehensive induction programmes
• Staff will find inclusive teamwork, high morale, inspirational mentoring and transformational personal development which will empower and motivate them to be the best
• We will communicate regularly on successes and challenges and provide key on-screen data on patients, customers, staff and finance to help employees achieve motivational rewards for their performance and flexibility
• Staff will work within comfortable and uplifting environments that are safe and secure. We will provide good food for you to enjoy, locally-sourced and prepared, and great customer service from all our support teams
• We only want to employ ambitious staff who embody our vision and values and are passionate about healthcare