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commissioners : Customer Service Standards

Providing the Best Service to our Customers

St Andrew’s prides itself on providing the very best service to everyone that has contact with us. We aim to preserve our trusted relationships at all times with:

  • Service users and their families
  • Commissioners
  • Referrers
  • Colleagues
  • Members of the public
  • Partners and stakeholders

We will do this through:

  • Trusted, mutual benefit relationships
  • Facilities of the highest standards
  • Clinical excellence
  • Easy accessible locations
  • Time value
  • Rapid assessments and admissions
  • Effective communication
  • Established, comprehensive care pathways
  • Quality staff and excellence in training
  • Innovation