For our service users we have listed below some of the terms commonly used at St Andrew's.
SERVICE USER – person receiving care and taking part in treatment
MULTI-DISCIPLINARY TEAM – the team of doctors, nurses, therapists, support workers and others who are involved in service user care
PRIMARY HEALTHCARE – first healthcare, such as the dentist or GP service
RMO – Registered Medical Officer – a Doctor or Psychiatrist
CPA – Care Programme Approach, a pathway of individual care and services, undertaken from admission to discharge
CPA CO-ORDINATOR – the person allocated to work with service users to ensure that their needs are identified and met
TALKING THERAPIES – therapies that involve talking, one to one or in groups
OT – Occupational Therapy, helping with everyday living
AFTERCARE – care that service users will receive after they have left St Andrew’s
DISCHARGE – the day residents leave St Andrew’s
WARD ROUND – a meeting to discuss service user progress care and treatment
MEDICATION – tablets, liquid and or injection prescribed to treat illness
PHARMACY – the place where medication is stored
SELF MEDICATION – when a service user takes their own medicine as the doctor has prescribed
GP – General Practitioner or Doctor
FIRE DRILL – practising what to do in the event of a fire
DATE PROTECTION ACT – rules regarding the protection of a service user's personal details
SPIRITUAL SUPPORT – religion and spiritual support, whatever faith
HEALTH RECORDS – records relating to a service users health
FREE TIME – time when there is no planned activity
EN SUITE – where a bathroom is located within/next to a bedroom
ILLICIT SUBSTANCES – things that are illegal to take either by eating, inhaling or injecting
LEAVE – time away from St Andrew’s
TRANSLATOR AND INTERPRETER SERVICES – people who able to translate language and tell staff what is being said using the English Language
ZERO TOLERANCE – not at all allowed or acceptable
DIVERSITY – a variety of people
EQUALITY – to treat people fairly. All people are equal, deserving the same rights as each other
LAWYER – a professional person that can assist and give advice about the law
DETAINED – to have to stay somewhere under the law
CONSENT – to agree
RECREATION CLUB – the place where social events and activities take place
TUITION – teaching session
INDUSTRIAL THERAPY – work activity