Customer Service Standards

Providing the Best Service to our Customers

 

St Andrew’s prides itself on providing the very best service to everyone that has contact with us. We aim to preserve our trusted relationships at all times with:

 

  • Service users and their families
  • Commissioners
  • Referrers
  • Colleagues
  • Members of the public
  • Partners and stakeholders 

We will do this through:

 

  • Trusted, mutual benefit relationships
  • Facilities of the highest standards
  • Clinical excellence
  • Easily accessible locations
  • Rapid assessments and admissions
  • Effective communication
  • Established, comprehensive care pathways
  • Quality staff and excellence in training
  • Innovation
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St Andrew's news

The latest issue ofVision, St Andrew’s charity magazine, has just been published covering news and features from around the charity including RAID accreditation, new services for deaf men and young adults and information about St Andrew’s mental health ‘price promise’. Read more >

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