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Outpatients Administrator - Community Partnerships

  • Job Type: Full Time
  • Profession: Administration
  • Location: Northampton
  • Salary: 21,562.00 - £23,919 (depending on experience)

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Salary: 21,562.00 - £23,919 (depending on experience)

Hours: 37.5 per week (to include 2 evening shifts)


An exciting opportunity has arisen for an administrator who can deliver a full range of administrative and secretarial skills to facilitate the day to day support of the reception and Outpatient clinics held in the Community Partnerships service at 80 Billing Road.

You will be customer focused, professional, able to build productive relationships and have a proven track record of delivering a quality administration service. In this role, you will provide administrative support to the Outpatient clinics and associated clinicians, as well as cross cover for administrative team members as and when required. Specific responsibilities include:

  • Undertaking reception duties, acting as the first point of contact for service users and visitors to 80 Billing Road, as well as by phone and email, ensuring that communication is  professional, courteous and responsive.
  • Organising service user and clinician appointments, ensuring supporting arrangements are in place.
  • Maintaining electronic patient records on RiO, keeping the minimum data set up to date.
  • Ensuring core documents/records are up to date).
  • Typing, audio-typing and formatting of letters, reports, minutes, presentations, statistics and general correspondence/ documents, using Microsoft Office and other software packages.

This is a varied and demanding role in a busy environment, with changing timescales to which you must react. You will be expected to be flexible, work both as part of a team and independently, and possess a high degree of organisational skills. Due to the sensitive and sometimes distressing nature of the work, confidentiality and effective communication are paramount to this role.

Accurate keyboard skills are essential as is the ability to use Microsoft Office, including Outlook, Word and Excel.


In order to facilitate the Outpatient clinics, the role involves working varied hours, as below:

Monday: 08:30hrs to 16:30hrs or 09:00 to 17:00hrs

Tuesday: 08:30hrs to 16:30hrs or 09:00 to 17:00hrs

Wednesday: 12:00hrs to 20:00hrs

Thursday: 12:00hrs to 20:00hrs

Friday: 08:30hrs to 16:30hrs


Closing Date: 21st February