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SAP Application Support Analyst

  • Job Type: Full Time
  • Profession: IT and Project Management
  • Location: Northampton
  • Salary: Up to £40,000 depending on experience

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St Andrew’s Healthcare provides specialist care for people with challenging mental health needs. We are a charity, which means we do not make a profit, and any of our surplus income is reinvested into patient care. We are proud to put people first.

We provide care across a number of services, including Men’s Mental Health, Women’s Mental Health, Child and Adolescent Mental Health Services (CAMHS), Neuropsychiatry, Autistic Spectrum Disorder and Learning Disability. Our headquarters and largest site is in Northampton, but we also have facilities in Birmingham and Essex, which provide localised mental healthcare.

Purpose of Role:

The role is to provide ongoing technical support to SAP and Success Factors systems. The objectives are to keep the applications and any integrations stable, secure and optimised to their full potential to support the key business functions that rely on them. 

To achieve the above you will need to work closely with the other members of the SAP support team, the wider IT department, SAP support partners & business users when required.  The role will ideally suit an individual with a good baseline technical understanding of SAP and its supporting architecture.

Key Responsibilities:

  • Ongoing monitoring of the SAP application, associated servers and integrations to proactively identify issues early to limit impact on the business
  • Break/Fix & Incident Support of the SAP application suite – SuccessFactors, ECC6, Enterprise Portal, MDM & Content Server, supporting predominantly Finance, HR, L&D & Procurement.
  • Work with Information Security Team and support partners to address vulnerabilities with the SAP application itself and/or supporting software/hardware.
  • Apply patches/upgrades as and when required
  • Input into projects where required
  • Ensure the application complies with the policies that govern IT systems at all times.
  • Risk Management
  • Maintain support documentation and any other associated artefacts.

Required skills, qualifications and experience:

Essential Selection Criteria

  • Minimum of 2 years SAP experience either as a consultant or an internal support analyst
  • Experience of supporting whole systems particularly ECC 6 and Success Factors
  • Basis & ABAP knowledge
  • Good general appreciation of the SAP technical landscape and architecture.
  • Good communicator
  • Attention to detail
  • Calm under pressure

Desirable Selection Criteria

  • SQL database management
  • Experience with SAP Mobile and Fiori applications
  • Good Problem Solver
  • Flexible
  • Persistent

For an informal chat, please get in touch: 07515993645 slpendry@stah.org

Alternatively, hit apply now!