Bank Security Liaison Officer

Salary: £12.71 per hour

Location: Birmingham
Zero Hour Contract   

We are St Andrew’s — a mental health charity with a clear purpose: to inspire hope for people living with complex mental health needs. Our Birmingham site is on an ambitious improvement journey.

As we continue to evolve, we are looking for a professional, calm, and proactive Bank Security Officer to join our team.

St Andrew's Birmingham is a 125 bedded adult mental healthcare facility comprises of eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.

Bank Security Liaison Officer

This role is vital in maintaining a safe and secure environment while supporting patients, staff, and visitors.

You will act as a key point of contact between security services, clinical teams. Escorting visotis and contractors around the site inclusing ward enviroments . Working in this environment requires strong communications skills, emotional awareness and the ability to manage situations with patience and respect, ensuring clear coordinated approach to safety.

Key Responsibilities: -

  • Maintain a visible security presence across the site
  • Monitor and respond to incidents, ensuring safety procedures are followed
  • Support staff in managing challenging situations, using de-escalation where appropriate
  • Communicate clearly with patients, staff and visitors
  • Conduct regular patrols and security checks
  • Escorting visitors and contractors around the site
  • Ensure compliance with health and safety and security policies

Requirements: -

  • Previous experience in security, healthcare or a related field
  • Strong communication and interpersonal skills
  • Ability to remain calm under pressure
  • Good understanding of safety, confidentiality, and professional boundaries
  • Ability to work both independently and as part of a team
  • Respectful, patient, non-judgemental and empathic approach when working in a mental health environment
  • Full UK Manual Driving Licence

Rewards

We offer an excellent benefits package including: Free parking; Paid DBS application; Access to free vocational qualifications.

Every day, you'll be expected to live our CARE values— Compassion, Accountability, Respect and Excellence.