Compliments and complaints

Feedback helps us to improve how we work and to make positive changes to the care and specialist services we provide.

We have a team responsible for ensuring that complaints are dealt with appropriately if things go wrong.

Our aim is to provide a clear and straight-forward process to address concerns raised by patients, service users, their families and carers or other people at any time.

We welcome phone calls (including text relay calls) or emails if you have any complaints about patient care:

> Telephone: 01604 616 829

> Complaints email: [email protected]

> Compliments email: [email protected]

Do use our Contact Us page if you would like to raise any other matter with us.

If you are not satisfied with the way your complaint has been handled by us or the outcome, you can also refer the matter to the Health Services Ombudsman. The Ombudsman will usually ask that the charity's process has been completed before reviewing the outcome.