Compliments and complaints

  
Feedback helps us to improve how we work and to make positive changes to the care and specialist services we provide.

We have a team responsible for ensuring that complaints are dealt with appropriately if things go wrong.

Our aim is to provide a clear and straight-forward process to address concerns raised by patients, service users, their families and carers or other people at any time.

We welcome phone calls (including text relay calls) or emails if you have any complaints about patient care:

> Telephone: 01604 616 829

> Complaints email: [email protected]

> Compliments email: [email protected]

Do use our Contact Us page if you would like to raise any other matter with us.

If you are not satisfied with the way your complaint has been handled by us or the outcome, you can also refer the matter to the Health Services Ombudsman. The Ombudsman will usually ask that the charity's process has been completed before reviewing the outcome.

Care Opinion - share your experiences

 
Care Opinion is a place where you can share your experience of health or care services, and help make them better for everyone.

Care Opinion make it safe and simple to share your story online and see other people's stories too. You can see how stories are leading to change.

You can submit your story on Care Opinion, and it will feature on their website. When it is published, your story will be emailed to you, and Care Opinion will also try to email staff in the services who need to see it.

Care Opinion do not share your confidential personal details with anyone else.

> Click here to visit our Care Opinion profile