Latest CQC report
Furthermore, the latest CQC report has been published following their inspection in October and November, and although we have worked hard to make improvements, it is with deep regret that this remains an ‘Inadequate’ rating.
We remain committed to improving the quality and consistency of patient care on all our wards and we will continue to roll out our 'Safe Today' programme, which puts patients at the centre of everything we do. We will provide more information on this in due course.
We want to assure you that in the four months since the inspection, we have delivered urgent and far‑reaching change to improve patient care across every ward.
What changes have been made so far?
The changes we have already made include:
- Reducing agency staff to near zero
- Increasing permanent nursing levels per patient
- Providing more highly trained staff on wards, covering specialist therapies and sign language;
- New leadership and reduced layers of management
- Establishing an open, speak-up culture across the charity
- Day-to-day changes to how each ward operates
During this challenging period for our patients, their carers, and our staff, we hope to keep you informed as best and quickly as possible about any significant updates.
