We value the insights of family, friends and carers and the role they can play in supporting patients. We want to do our best to support you and to find out your views on our services and the help we can give you.
Our vision is that carers, families and friends are valued, recognised and involved as partners in care. We understand the importance of listening and communicating effectively with you, and will support you in maintaining your wellbeing.
We have a Carers, Families and Friends Strategy Monitoring Group which involves staff, carers and members of the community. For meeting dates and more information about this group please contact us.
Our Carers Centre, located in Northampton, offers a warm and welcoming environment for carers, family and friends of patients in our care.
Designed in collaboration with our carers, it is a hub for our people to meet and access support, information and signposting to valuable services.
The centre, which is open seven days a week (Monday to Friday 10am - 6pm, Saturday and Sunday 10am - 5:30pm), has been furnished to give people a comfortable space to relax before and after visits.
It also has confidential space available, where our carers can meet with professionals away from the ward areas.
The centre can be contacted on 01604 616125 or directly from our sites in Birmingham, Nottinghamshire and Essex by using the dedicated phone located in the reception areas.
Being the relative or friend of someone in mental healthcare can be worrying and stressful, and you may need emotional support or help with health and money issues. There are a number of sources of support for you:
Information from St Andrew's
As a carer you will be given information about:
Your local authority can run an assessment to see what support you need and will work with you to help you avoid becoming stressed or unwell.
Even if the person you are caring for does not want any help you can still have a carer’s assessment that can help you to balance your caring with other parts of your life.
Duties and powers as a carer: The Care Act 2014
The Care Act creates a single, consistent route to establishing an entitlement to public care and support for all adults with needs for care and support. It also creates the first ever entitlement to support for carers, on a similar basis.
Carers Trust work to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction problems.
With locally based Network Partners, Carets Trust are able to support carers in their homes through the provision of replacement care, and in the community with information, advice, emotional support, hands on practical help and access to much needed breaks.
They offer specialist services for carers of people of all ages and conditions and a range of individually tailored support and group activities - click here to visit their website.
Other useful links
Mental healthcare terms and what they mean > Glossary of terms
The Mental Health Act and you > Key information