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Our CEO Katie Fisher provides an update on our COVID-19 plans.

Further to my initial communication on what we are doing to minimise the impact of COVID-19 (Coronavirus) within our hospitals, I want to provide you with an update on how we’ve adapted our procedures to ensure they’re aligned with the Government’s latest advice.

While things have stabilised somewhat and lockdown is being eased we are exceptionally aware that the virus hasn’t gone away. As such our pandemic and infection control plans are still very much in place, with an ongoing focus on hand-hygiene measures and adherence to PPE and social distancing guidelines. 

I continue to be impressed with the ongoing efforts of our staff around our hospitals, who are working exceptionally hard to keep our patients safe from the virus during this difficult time.

Following the latest Government instructions, our indoor visitor rooms have re-opened following the roll-out of robust cleaning schedules. Please note the new 1 metre social distancing rule does not apply to hospitals, therefore our 2 metre distancing rule remains and visitors will need to wear masks supplied to them on arrival.

For patients who considered high risk and shielding and are unable to leave our hospitals we are continuing to do all we can to ensure they can keep in touch with friends, family and advocates via Skype or on the telephone. Every ward has an iPad available for patients to do this. Our carers support line, for carers to keep in touch for updates and support, is also still available Monday - Friday between 10am-4pm by phone 01604 616125, or via email: [email protected].

On the wards, community meetings are being regularly held to explain the latest situation with regards to the virus and the Government’s latest actions to patients, and any changes in restrictions that will apply to them. Our clinical and nursing teams are ensuring patients feel reassured, reminding people of the importance of hand washing and good hygiene, and explaining that they may see different members of staff on their wards during this time.

Please be assured that we will continue to monitor the situation very closely, both nationally and within the charity and will provide updates.

Best wishes,



Download our FAQs and materials on COVID-19

View our FAQs and materials on COVID-19, including visiting information and easy-read resources.

Our Speech and Language Therapy Team have created some easy-read COVID-19 resources for our patients with learning disabilities. These resources have significantly enhanced understanding, and are reducing anxiety and risk behaviours. If you think these guides may be useful for people that you care for please download below.