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Tailored approach from Speech and Language Therapy (SaLT)

Our PICU and acute services at St Andrew's Healthcare are a unique setting, which require a tailored approach from Speech and Language Therapy (SaLT).

The high turnover of patients accessing the service, means that SaLT input needs to be provided at a faster pace than on our longer-stay rehabilitation wards.

SaLT challenges for PICU and acute services

Providing speech and language therapy into PICU and acute services offers unique challenges for our teams based at St Andrew’s Healthcare, compared to longer term rehabilitation placements. The reasons for this include:

  • input needs to be faster paced as there is a higher turnover of people accessing the service
  • there is generally limited information about a person’s communication needs available to the team
  • people may be too unwell to engage in direct assessment on admission

Working towards a different therapeutic model

In recognising and seeking to address these challenges, our SaLT team have started to work towards providing a different therapeutic model, designed to meet the needs of patients within the context of PICU and acute care.

This approach includes our SaLT Assistant meeting directly with the Responsible Clinician and the MDT weekly, to triage the patient and determine if there is any support that can be given to the person or the staff working with them.

Often this takes the form of indirect support, for example; creating and providing easy read information, communication cards and emotions cards. In some instances, especially where neurodiversity is confirmed or suspected, or particular communication difficulties are observed, a person will then be seen directly by a Speech and Language Therapist to provide specialist guidance.

The positive impact of SaLT triage 

This process has improved the efficiency and timeliness of input that our SaLT team can provide to patients who have been admitted to our PICU and acute services. For example, on one of our PICUs, a patient was admitted who was experiencing catatonia symptoms and was non-verbal. Through the triage process, this was identified quickly and a communication book was created and given to the ward to support the nursing team to communicate with the patient non-verbally. This was used temporarily to support the patient during their crisis period and once he began to improve, his communication returned to his baseline and he no longer required SaLT input.

Dr Iain Grant, Consultant Psychiatrist, has fed back on the positive impact for patients on our wards:

"We have found that, working very closely with SLT, has massively reduced restrictive practices on the PICUs. It has also reduced the amount of time that people have spent in more restrictive measures like long term segregation or seclusion nursing. Being really clear with patients has obvious advantages for communication, but also for progressing care, developing a therapeutic rapport and moving a person forward in their recovery journey."

Kim Ferrari, Lead SaLT at St Andrew’s Healthcare

“As speech and language therapists, we’re uniquely trained to be able to identify communication needs and to be able to support people with communication difficulties to be actively involved in their care and treatment.

At St Andrew’s, we see a lot of behaviours that challenge – but we view behaviour as a form of communication. So, if a person can’t communicate through language, they tend to try to convey their message through behaviours.

By having SaLT as part of the MDT here, we can help to unlock different ways for people to be able to communicate that isn’t going to cause harm to themselves or others – and we are seeing some positive progress in terms of achieving that.”

Developing a universal approach

When people are in mental health crisis, cortical functions, including language can be impaired. In addition, people presenting to a mental health unit are likely to have experienced risk factors which may have increased their potential to have difficulties with communication. When communication break downs occur, there can be increased anxiety and arousal, leading to an increase in behaviours that challenge which may potentially delay someone’s discharge back to the community.

Due to the high likelihood of communication difficulties and breakdowns occurring within these services, the SaLT Team are developing a universal approach so that all patients can benefit from a more accessible environment, without having to have been ‘assessed’ to have communication needs.

Our SaLT team are developing a ‘Communication Box’ containing Accessible Information, Communication Aids and resources that are ‘on hand’ to support nursing teams from the point of admission. This again, streamlines the processes allowing nursing staff to adapt and support communication immediately, even before SaLT triage.

Work is also ongoing to consider how communication can be improved and supported for people in seclusion, in order to try and reduce the length of time restrictive practice is used.

Contact us

For more information about our PICU and acute services at St Andrew's Healthcare, you can contact us by email at sah.picuacute@nhs.net or call us on 0800 434 6690. Our PICU and acute latest bed availability can be found here.

If you would like to find out more about Speech and Language Therapy at St Andrew's Healthcare you can email Lead Speech and Language Therapist, Kimberlee Ferrari at kjferrari@stah.org