CEO: "I am absolutely delighted"
Posted on Mar 5 2020 by Bobbie Kelly
A recent inspection of a service in Northampton which supports patients with learning disabilities and complex mental health needs, has received very positive feedback from the care watchdog.
The report – which relates to an unannounced Mental Health Act 1983 Monitoring Visit – was issued by the Care Quality Commission following a visit in February to Naseby - a 14-bed low secure men’s ward. Naseby has now moved to Sunley ward.
During Mental Health Act monitoring visits, reviewers interview patients, carers, staff, advocates and managers, and also look over records and documents. The reviews aim to provide feedback and ultimately improve treatment and care for individuals who are detained under the Mental Health Act.
During their visit, the CQC spoke to patients and gathered feedback in writing. Patients commented that “they liked the ward” and staff. Further positive feedback was shared via patient feedback forms, where patients were asked to rate the care they receive using a scale of 1 to 4. One patient rated the Healthcare Assistants as “100”, and rated the “Occupational Therapists, Social Workers and Psychologists five out of 4”.
Katie Fisher, St Andrew’s Chief Executive, commented:
“I was heartened to read this report from the recent unannounced CQC inspection of this ward. Whilst I am not remotely surprised by what it says, I am completely delighted. I am extremely proud of the team for the work they do day in, day out, to provide individualised and supportive care.”
The report also highlights the bespoke care plans in place for each patient, which set out their hopes and goals, and the actions required in order for them to achieve these.
The CQC do not publish Monitoring Visit reports, but they are available upon request.